This perfect match provides a single-sign-on environment for any communication related to your network.
The Lansweeper Help Desk is fully integrated with the mature IT asset management solution. Integrate IT Asset Management in one web console Ensure that agents can efficiently do their job while restricting access to sensitive information.
Manage who has access to which information and functionalities through a multi-level, role-based system. Leverage the reporting engine to gather invaluable business intelligence and keep your ear close to the ground. Create added value by selecting graphs to visualize trends in response and resolution times, for example. The options are vast, including an intricate SLA tracking system and endless possibilities when incorporating external sources through the API.ĭashboards composed of user-defined metrics provide a real-time overview of what's happening throughout the service desk. You might even want to distribute cases evenly across a team using load balancing or round robin. You could, for example, dispatch an email based on keywords in the subject and define the priority depending on which user or domain it came from. The auto-closing procedure goes even further by handling the end of a ticket's lifecycle. Anyone involved can receive relevant updates via optional auto-responses. Regardless of a ticket's source, the Lansweeper Help Desk can route all incoming cases to the correct individual as per your configuration. Helpdesk users are equipped with an elaborate, customizable toolset to provide a swift and consistent service.Ī well-functioning service desk has ticket routing that takes an agent's skill as well as availability into account.
LANSWEEPER VS LANDESK PROFESSIONAL
Efficient and professional communication is crucial to ensure the satisfaction of any stakeholder. Any source of information can interact with the service desk and direct the workflow per your design. Tickets are created and updated through the web interface, via email or by addressing the API from external applications.
LANSWEEPER VS LANDESK MANUAL
Avoid manual labor using automated ticket dispatching to pre-set ticket properties prior to pick-up or assignment. Define dynamic email templates and multiple signatures to optimize efficiency without compromising on quality. Personalize customer experience by branding the user interface. End-users can save ticket filters to maintain an overview, open up multiple tabs to multitask and keep up-to-date by receiving notifications in the web console or via email. You can create calendar events and link related tickets to the events. Utilize the built-in calendar to plan and coordinate your teams. These custom fields drive advanced search options and facilitate comprehensive reports. Create fully customizable fields that store ticket-specific information to streamline the ticket lifecycle. Model the help desk's internal workings to match your daily operations. Lansweeper lets you customize anything, including ticket types and states, priorities, SLAs, team membership, user rights and so much more. No business is the same and Help desk requirements differ and even evolve over time.
It's not supposed to be the other way around. The service desk improves efficiency, productivity, and communication in any company branch from operations to top-level management. The team- and role-based system ensures that every user can access only what they are supposed to. Watch the Helpdesk Webinar to take a deep dive into the Lansweeper HelpdeskĪny division, including HR and Legal, can use the ticketing system to open tickets, provide feedback and facilitate their own internal communication. Within the same help desk, the sales team can easily take over and contact prospects or follow up on leads, for example. Anyone who takes a closer look at the configuration options discovers how flexible the service desk really is. IT technicians can get immediate access to detailed & up-to-date information on case-related assets.Ĭlient-services aren't just about IT support. The seamless link between asset management and service desk is a dream come true for any support team. Among all of the possible functions, a web-based IT helpdesk is the most obvious for IT professionals. All departments can benefit from its powerful ticketing and asset solution. The Lansweeper Help Desk is highly configurable, making it a perfect fit for organizations of all sizes.
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